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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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j b24

June 4, 2026

5  out of  5
rating by j b24
"Been with Katie 4 years - absolutely fantastic. They do a thorough review of your needs and show all your options, never selling what you don't need. Met with Kayla first time and in a short while all my questions were answered with a forward plan. Highly recommend."
We responded:
"Thank you for your kind words and for being with us for 4 years. We're glad to hear that Kayla was able to address your questions and help create a forward plan. Your recommendation means a lot to us!"
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Danielle Carvajal

June 1, 2026

5  out of  5
rating by Danielle Carvajal
"Super nice staff! They always respond quickly and have answers to my questions. Totally recommend."
We responded:
"Thank you, Danielle, for your kind words! We're glad to hear that our team is responsive and helpful with your questions. Your recommendation means a lot to us!"
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Julie Schroeder

June 1, 2026

5  out of  5
rating by Julie Schroeder
"Great response time and very thorough with information, so glad we switched our insurance to State Farm and Katie Riley and her team!"
We responded:
"Thank you, Julie, for your kind words! We're glad to hear that our response time and thoroughness met your expectations. Welcome to the State Farm family!"
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Summer Mesler

May 22, 2026

5  out of  5
rating by Summer Mesler
"Great place to work with! Everyone I talked to was friendly, quick, and explained everything I needed to know. Highly recommend, especially if you're new to the whole insurance thing!"
We responded:
"Thank you, Summer, for your kind words! We're glad to hear that our team was friendly and quick in assisting you. We appreciate your recommendation and are here to help with any insurance questions you might have."
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Amy Kalua

May 21, 2026

5  out of  5
rating by Amy Kalua
"Katie and her team are amazing to work with. They are always friendly, helpful, and make the entire experience a positive one."
We responded:
"Thank you, Amy, for your kind words. We're glad to hear that you find our team friendly and helpful. It's great to know that your experience with us has been positive."
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harry drea

May 20, 2026

5  out of  5
rating by harry drea
"We have been with Katie for many years always with great servixce. The office has always been responsive immediately on any information requested or information requested. State Farms rates are totally competitive and always suggesting where we could save a little. And I hear the office is a great place to work. Harry Drea policy owner."
We responded:
"Thank you, Harry, for your long-term trust and for sharing your experience with our office. We're glad to hear that our team has been responsive and helpful in finding savings for you. Your feedback about our office environment is also appreciated. "
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Mark Hatfield

May 18, 2026

5  out of  5
rating by Mark Hatfield
"Friendly, responsive, and crystal clear with communication. Transferring my policy was a breeze. Keep up the good work."
We responded:
"Thank you, Mark, for your kind words. We're glad to hear that the policy transfer process was smooth and that our communication met your expectations. We'll continue to provide the same level of service. "
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Shawn Thomas

May 18, 2026

5  out of  5
rating by Shawn Thomas
"I moved to Madison about a year ago and Katie and Jason have been great to work with. They helped me set up my home insurance as well as review the options for insuring my other property (e.g. automobiles, etc) to maximize bundling discounts. They have been responsive when I have had questions and have been easy to work with. Thanks again!"
We responded:
"Thank you, Shawn, for sharing your experience! It's great to hear that Katie and Jason have been helpful with setting up your home insurance and exploring bundling options. We're always here to assist with any questions you have. "
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Kathy Foltz

May 18, 2026

5  out of  5
rating by Kathy Foltz
"Thanks to State Farm for responding quickly when I need a copy of my insurance card. Great work!!"
We responded:
"Thank you, Kathy, for your kind words! We're glad to hear that our quick response met your needs. Your support means a lot to us. "
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Corry Hildebrandt

May 16, 2026

5  out of  5
rating by Corry Hildebrandt
"Awesome and on top of it! Love working with you and thanks for getting stuff done so quickly!"
We responded:
"Thank you, Corry, for your awesome feedback! We're glad to hear that you love working with us and appreciate our quick service. Your support means a lot to our team. "
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jeff vincent

May 14, 2026

5  out of  5
rating by jeff vincent
"This agency is always willing to help with anything I need."
We responded:
"Jeff, we truly appreciate you taking the time to share your thoughts. It’s wonderful to know our team has been helpful and responsive whenever you’ve needed assistance. Thank you for your continued trust and support."
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Thomas Solheim

May 11, 2026

5  out of  5
rating by Thomas Solheim
"The staff has been very helpful with my auto hail damage claim."
We responded:
"Thomas, thank you for your feedback! We’re glad our team was able to help you through your auto hail damage claim. If you need anything else in the future, don’t hesitate to reach out."
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Christian Winter

May 6, 2026

5  out of  5
rating by Christian Winter
"Jason is super easy to work with."
We responded:
"Thank you, Christian, for your feedback! We're glad to hear that Jason made the process easy for you. Your support means a lot to us. "
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Lashay Scates

May 6, 2026

5  out of  5
rating by Lashay Scates
"I had an outstanding experience working with Katie Riley at State Farm during one of the most difficult times in my life. After the loss of my mom, navigating the insurance claim process felt overwhelming, but Katie made everything so much easier. She was incredibly compassionate, patient, and understanding from the very beginning. Katie took the time to explain each step clearly, answered all my questions, and made sure I felt supported throughout the entire process. Her professionalism and genuine care truly stood out. Because of her dedication and attention to detail, the claim was handled smoothly and efficiently, which gave me one less thing to worry about during such a hard time. I’m truly grateful for her help and would highly recommend Katie Riley to anyone looking for an insurance agent who not only knows her job well but also truly cares about her clients."
We responded:
"Thank you, Lashay, for sharing your experience during such a challenging time. We're glad Katie was able to provide the support and care you needed while handling your claim efficiently. Your recommendation means a lot to us."
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Ted Savides

May 5, 2026

5  out of  5
rating by Ted Savides
"Katie and her team are always top-notch professionals: Knowledgeable, timely in their responses to customers, and--above all--customer focused in everything they do. I can't praise them enough, and definitely view them as partners in helping us maintain our financial health."
We responded:
"Thank you, Ted, for your generous feedback. We're grateful for your trust and are committed to supporting your financial health with our customer-focused approach. Your partnership means a lot to us."
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Jyoti Bock

May 4, 2026

5  out of  5
rating by Jyoti Bock
"Katie is super knowledgeable, professional, kind, and straight-to-the-point. Appreciate her being in our corner and love that she does yearly check-ins with us to make sure we are getting the best out of our plan."
We responded:
"Thank you, Jyoti, for your thoughtful review. It's great to hear that Katie's knowledge and yearly check-ins are valuable to you. We're grateful to have you with us. "
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Cynthia Str

April 27, 2026

5  out of  5
rating by Cynthia Str
"Always ready to help, whether it be making a claim, adjusting a policy, or simply answering a question. I typically work with Jake, but everyone is friendly and extremely helpful. Glad we made the switch to State Farm, and specifically the Katie Riley agency"
We responded:
"Thank you, Cynthia, for your kind words! We're glad to hear that Jake and the team have been helpful with your insurance needs. We appreciate you choosing the Katie Riley agency for your coverage."
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Phil De Villers

April 22, 2026

5  out of  5
rating by Phil De Villers
"Been with The Farm pretty much forever - two autos, two boats, homeowners, jewelry... had a few car accidents over the years and they have out kicked their coverage - prompt getting them fixed right and hassle free claims process. Always responsive in the office and advocating for their policy holders. They've done right by me and will be a policy holder forever."
We responded:
"Thank you, Phil, for your long-standing trust and for sharing your experience with us. It's great to hear that our team has been responsive and helpful in managing your claims and policies. We look forward to continuing to serve you for many more years. "
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Luke Morris

April 17, 2026

5  out of  5
rating by Luke Morris
"After speaking with Katie and the team after a bit of a rocky start to a claim I can say this group goes above and beyond and really cares about you. I had a bit of a rough start after my car was damaged by hail and I needed to make a claim. After some confusion and a little frustration, Katie was able to sort everything out and make me feel confident about the process. They really will go above and beyond. Thank you!"
We responded:
"Thank you Luke for talking with me today. We truly appreciate you as a customer! "
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Lori Henthorne

April 16, 2026

5  out of  5
rating by Lori Henthorne
"The ladies at State Farm were so helpful. Katie and Kristen went above and beyond. 6 stars and 3 thumbs up! Hooray for you!"
We responded:
"Thank you, Lori, for your enthusiastic review! We're glad to hear that we were able to assist you so effectively. Your support means a lot to us."
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Chuck Lovely

April 15, 2026

5  out of  5
rating by Chuck Lovely
"Quick response to any issues we have had"
We responded:
"Thank you, Chuck, for highlighting our quick response to your issues. We're glad to be of service and appreciate your feedback. Have a great day!"
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Ashley King

April 10, 2026

5  out of  5
rating by Ashley King
"I have had to change a few of my policies these last few weeks and everything was done quickly and efficiently!"
We responded:
"Thank you, Ashley, for sharing your experience! We're glad to hear that your policy changes were handled quickly and efficiently. If you need any further assistance, feel free to reach out anytime."
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L H

April 6, 2026

5  out of  5
rating by L H
"Got me a document I needed for my lender in minutes. Very helpful"
We responded:
"Thank you, L H, for your feedback! I'm glad we could quickly get you the document you needed for your lender. If you need anything else, feel free to reach out."
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Jesse

April 3, 2026

5  out of  5
rating by Jesse
"Great team to work with and always fast and friendly. Thank you."
We responded:
"Thank you, Jesse, for your kind words about our team. We're glad to hear that you find our service fast and friendly. Your feedback means a lot to us. "
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DALE Radtke

April 2, 2026

5  out of  5
rating by DALE Radtke
"Quick response to questions and very professional."
We responded:
"Thank you, Dale, for your feedback. We're glad to hear that our quick responses and professionalism met your expectations. If you have any more questions, feel free to reach out anytime. "